Contact Centres
Acquire Asia Pacific is a privately owned organisation that offers onshore (Australia) and offshore (Philippines) outsourced contact centre and BPO solutions.
Acquire operates two state of the art contact centres in Australia and three contact centres in the Philippines, servicing customers across sales, customer service, retention and BPO activities.
We have the only known carrier grade, dedicated International Private Line (IPL) between Australia and the Philippines, solely used in our contact centres to ensure we provide call quality that equals that of domestic quality.
With two onshore contact centres in Melbourne, Australia, and three diverse contact centres in Manila, Philippines – all powered by multi-redundant Cisco technology – you can be assured that Acquire offers you proven security when outsourcing your contact centre requirements.
These sites have 24×7 surveillance and guards stationed at all entrances to the building and have a well con fined security access control system. This, coupled with internal policies and procedures, ensures that all information is handled with the strictest confidentiality.
Onshore – Melbourne, Australia
Acquire Head Office located in Melbourne consists of over 200 contact centre seats and is located just 10 minutes from the CBD on St Kilda Road overlooking Albert Park. Our facility has been custom built and fitted with state of the art equipment and telecommunication technology.
Furthermore, Acquire have established a secondary contact centre facility within Moorabbin that services a prestigious number of clients.
Offshore – Manila, Philippines
Acquire Philippine-based operations have grown significantly, offering a unique blend of operational and strategic solutions for business outsourcing needs.
Our Mandaluyong site (site 1) began with 850 contact centre seats in 2008 to over 2,000 seats today. Eastwood (site 2), which started operating in 2011, began with 300 contact centre seats to over 691 seats today. Acquire’s Quezon City site (site 3) recently began operation in November 2012 with a capacity of 702 seats.
