Contact Centre Agents
Sales / Acquistion
Our Sales and Acquisition Representatives are competent, hard driven and experienced individuals whom always strive to promote each campaign with a degree of knowledge and expertise. They work toward exceeding set targets with positive results evident in high conversion and lead rates across the board.
Customer Service
Customer Service is about more than just keeping customers happy. It's about revenue, because a lost customer means lost revenue and an unhappy customer can damage your reputation. To be effective, customer service must be consistently good in every part of your business. Our Customer Service agents provide superior service which is defined by exceeding the expectations of the customer. Our highly selective recruiting process guarantees that agents representing the company’s culture, ethics and level of professionalism are forward thinkers, mediators and solution providers.
Technical Support
Our Technical Support Team is comprised of highly skilled employees, with essential qualifications and understanding within their field. Whether dealing with customer queries or provisioning internal support and maintenance, our staff provides superior ‘hands-on’ support for a variety of products and their related fields.
Client Winback & Retention
At Acquire Asia Pacific, our Winback and Retention agents endeavor to provide customers compelling solutions as differentiators to the competition. Highly skilled agents, masters in Customer Services and Sales, know not only how to keep your customers, but how to keep them coming back!
Training
We believe that companies having a healthy training culture report higher quality of service, better productivity, better flexibility and responsiveness to change and greater staff retention and commitment. For those reasons Acquire Asia Pacific has a dedicated internal Training & Development Department overseeing every aspect of a client’s campaign plan. Our staff receives training from the moment of their orientation all the way through with continuous skills enhancement and support. Our facilities have 3 large training room with a combined capacity to 90 people (with 24 hour capacity to 270 people for large scale ramps), fitted with the latest technology designed to support foundation skills and product specific training.
Specialised Telco & ISP Solutions
Acquire Asia Pacific has the resources to custom design specialised Telco and ISP Solutions tailored to your company’s needs. These can include;point-to-point connectivity, IP connectivity, xDSL connections, Dial Up and Wireless Broadband connectivity options. With our extensive partner range including, Dodo Australia, Telstra Global, Telstra Wholesale, PIPE Networks, NTT Global, PLDT and PowerTel/AAPT.
Complete Inbound/Outbound Solutions
At Acquire Asia Pacific we offer a variety of Solutions and Services to complete your inbound/outbound needs. These include;
- Facilities seat rental fully outfitted with PC, phone dialler/PBX connectivity and core network
- Facilities seat rental ready for your equipment and connections
- Recruitment and training and development services
- Contracted fully serviced outsourced processes for Inbound, Outbound, Back Office, E-Mail, Verifications and Knowledge Process Outsourcing - Consumer and Business
- Custom needs can also be developed through our consulting team.